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In-Service Training Program
2004 In-Service Training is one of six
subcommittees of the Committee on Professional Development.
This subcommittee is responsible for developing
workshops for all staff.
Dear Faculty and Staff Member:
On behalf of the In-Service Training Subcommittee, we would like to invite
you to our program. Workshops listed in this page have been designed to help you
explore various training opportunities at the College. In addition, these
programs will provide you with the opportunity to meet and share ideas with
other members of the College community and college-wide Committee on
Professional Development.
We hope that you enjoy these events and we look forward to working with you
throughout the academic year.
Sincerely,
In-Service Training Subcommittee
Magalie Lopez (Chair), Rosa Herrera-Rodriguez and Lori Hughes
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Friday, October 8, 2004
GROUPWISE 6.5 AND GROUPWISE WEB ACCESS: THE BASICS
E-mail has become a basic way of communicating in our daily and professional
lives. This is particularly true at LaGuardia. Information regarding college
policies, current events, meetings, collaborations and much more are
disseminated through e-mail. This workshop will include the following: a)
sending and receiving mail, b) retracting and re-sending mail within the
GroupWise system, c) using the Address Books, d) confirming delivery of mail, e)
junk mail handling, f) appointments, reminder notes, phone messages and
checklist, and g) forwarding mail and more. Limited to 14 participants.
Presenter: Theresa Litvay-Sardou (Instructional Services/Information
Technology)
Time: 11:30 a.m.-1:30 p.m.
Room: E 256
Tuesday, October 12, 2004
Glad I Could help: Providing Quality Service —Part I
Front line staff, those who serve students as well as individuals from
departments or divisions, are required to provide high-quality service on a
day-in day-out basis. This four–hour interactive program emphasizes the value of
a positive, proactive mindset in serving the College’s “customers.” Participants
will learn new skills to handle difficult workplace situations. This is a fun
and interactive program. All staff who work with students or “internal
customers” are welcome. Limited to 30 participants.
Presenters: Claudia Baldonedo (Placement Office) and Judith
Gazzola (Adult Career Counseling and Resource Center)
Time: 2:00 p.m.-4:00 p.m.
Room E 501
Thursday, October 14, 2004
Glad I Could help: Providing Quality Service —Part II
Front line staff, those who serve students as well as individuals from
departments or divisions, are required to provide high-quality service on a
day-in day-out basis. This four–hour interactive program emphasizes the value of
a positive, proactive mindset in serving the College’s “customers.” Participants
will learn new skills to handle difficult workplace situations. This is a fun
and interactive program. All staff who work with students or “internal
customers” are welcome. Limited to 30 participants.
Presenters: Claudia Baldonedo (Placement Office) and Judith Gazzola
(Adult Career Counseling and Resource Center)
Time: 2:00 p.m.-4:00 p.m.
Room E 501
Friday, October 15, 2004
GROUPWISE 6.5 AND GROUPWISE WEB ACCESS: THE BASICS
E-mail has become a basic way of communicating in our daily and professional
lives. This is particularly true at LaGuardia. Information regarding college
policies, current events, meetings, collaborations and much more are
disseminated through e-mail. This workshop will include the following: a)
sending and receiving mail, b) retracting and re-sending mail within the
GroupWise system, c) using the Address Books, d) confirming delivery of mail, e)
junk mail handling, f) appointments, reminder notes, phone messages and
checklist, and g) forwarding mail and more. Limited to 14 participants.
Presenter: Theresa Litvay-Sardou (Instructional
Services/Information Technology)
Time: 11:30 a.m.-1:30 p.m.
Room: E 256
Tuesday, October 19, 2004
Principles of Good Nutrition
Unprecedented interest in personal habits has led Americans to adopt healthier
diets. A considerable amount of research points to a positive relationship
between a balanced diet and risk reduction for a number of chronic diseases and
conditions. This workshop will help you plan healthier meals.
Presenter: Rosann Ippolitio (Natural & Applied Sciences)
Time: 12:00 p.m.-1:30 p.m.
Room: E 501
Friday, November 5, 2004
Positive Approaches to Problematic People
During our busy workdays we can expect to encounter people who may be stressed,
angry or otherwise difficult to handle. Occasionally, you may be confronted by
an angry person (in your face or on the phone) who starts to shout at you and
you are caught totally by surprise. Do you start shouting back at the person, or
do you know how to do to defuse this situation gracefully? This interactive
two-hour workshop is designed to provide practical strategies for coping with
problematic individuals, including strategies for dealing with angry or
aggressive people. Step-by step procedures will be covered for defusing a
potentially explosive situation. Topics covered include:
- How to spot trouble coming
- Understanding positive and negative nonverbal behavior
- Providing excellent service on bad days
- Managing conflict and stress
- Strategies to identify and protect yourself from potentially dangerous
people
- How to defuse an angry person
- How to view a complaint as a gift
- Strategies for dealing with problematic co-workers
Presenter: Marie L. Radford (Rutgers University)
Time: 2:00 p.m.-4:00 p.m.
Room: E 501
Last Updated on
October 06, 2004
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