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LOGIN HELP: Common Problems & Solutions

Remember: Access is restricted to current faculty, staff and students of the College.

For STUDENTS

 

For FACULTY/STAFF

 

What is my USERNAME?

This is your LIVE@LaGuardia student email account username. By default, it's firstname.lastname.

What is my PASSWORD?

Your password is your LIVE@LaGuardia student email account password. Your default password consists of your date of birth (yymmdd) and the last 4 digits of your CUNY Student ID Number. For example: If your birthday is 04/16/1975 and the last four digits of your CUNY Student ID Number are 1234, then your password is 7504161234 (no spaces). This is the same information you use to access your student email.

What if I've forgotten my password, and my default password doesn't work? 

Contact Head of Access Services (718-482-5441)

What if I know my username and password, have entered them correctly, but still can't login? 

Check that you've entered all information accurately. Often, login fails simply because usernames/passwords are not entered correctly. Otherwise...

Contact Head of Access Services (718-482-5441)

What is my USERNAME? 

This is your GROUPWISE faculty/staff email account username that you likely use frequently. But if you've forgotten it...

Click for faculty/staff email ACCOUNT LOOKUP.

What is my PASSWORD?

This is your GROUPWISE faculty/staff email account password that you likely use frequently. But...

If you've forgotten your GroupWise password, or if you've entered your username and password correctly but STILL can't login, contact the Faculty/Staff Help Desk, Ext. 6134. HOURS: Mon.-Fri., 9 a.m.-5 p.m. (For faculty and staff ONLY). 

 

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