| How it works | Eligibility | Exceptions and Restrictions | FAQs |
1. Why can't I just use Interlibrary Loan Service to request books from other CUNY Libraries?
CLICS is the only service that is open to undergraduates as well as faculty and staff at LaGuardia. It is also easier to use and faster. CLICS costs the libraries a lot less to fill book requests than ILL. At campuses where you can use either CLICS or ILL, there may also be greater limits on the number of concurrent Interlibrary Loan requests or fees may be charged for ILL.
2. Can I use CLICS from home?
Yes, you can search and request from CUNY+ using any browser from any location. CUNY+ recognizes your home campus by your library barcode.
3. How long will it take to get my book?
That will depend on the day of the week and time of day you make your request. However, as part of CLICS implementation, the CUNY libraries are all receiving daily inter-campus weekday pick-up and delivery service. Our aim is to gradually reduce delivery time to several days, excluding weekends and holidays. Our ability to achieve this goal will depend on the volume of requests as well as staff availability.
4. What if a book I requested using CLICS is missing?
You will be notified if your request can not be filled by the library from which you requested it. You can try to request it again from another CUNY library.
5. What if none of the copies listed in CUNY+ are available?
If copies of an item are out on loan, you can put a hold on one of the borrowed copies. You will be notified when it becomes available.
6. I have more questions. Where can I get additional information?
Contact staff at the Circulation Desk at any of the CUNY Libraries. For individual library loan and fine policies, you can review the CUNY Libraries Circulation Policies at libraries.cuny.edu/circpage1.htm.