Workforce Program Descriptions

CIET is committed to meeting the needs of immigrant workers by preparing students to enter or advance their careers in different industries; all of the courses seek to train students to be conversant in American workplace culture. This includes being able to map the next steps on their career trajectory, being able to identify the skills they already possess and which can be transferred to new positions, as well as enhancing their computer literacy. CIET firmly believes in underlining for each student the importance of recognizing the skill set they brought to this country, as many can feel overwhelmed with the process of "starting over". Identifying, strengthening and building on these skills allows our students to feel in control of their careers, and is reflective of the Equipped For the Future standards which are central to much of CIET's curricula.

English for Careers

CIET offers courses which assist-low income, limited-English speaking adults in attaining the additional English skills that they need for their careers. The curriculum covers career exploration and work related topics, while developing listening and speaking skills. Career plans are used as a goal-setting tool by students to reflect on skills gained from life and employment experiences, and as a foundation to identify future career steps. Students work on a variety of job search skills, such as researching job openings, telephoning, interviewing, resume writing, emailing and networking. The course also includes basic computer skills such as keyboarding, emailing, internet research, and introduction to Microsoft Word. The course runs for approximately 12 weeks.

Customer Service Skills

The retail industry is a place where many immigrants get their start in the workforce. Our Customer Service Skills course is designed to help students develop an understanding of the expectations of the retail workplace. The curriculum is based on an industry-wide set of customer service and sales standards from the National Retail Federation. Students learn to meet these standards through a variety of communication activities that focus on both improving their English while highlighting retail skills such as decision making, interpersonal communication, setting priorities, and planning tasks. Participants work with real life situations such as building sales, interacting with customers over the telephone, and working as a member of a team. The curriculum also includes a basic computer skills component that covers Microsoft Word, emailing, internet research, and Excel. Students have the option of taking the National Retail Federation's Customer Service Certification exam at the end of the course.

Healthcare Trainings

Our "Bridge to Allied Health Careers" courses are designed to upgrade the English-language skills of immigrants who are interested in and qualified to join the healthcare industry. The curriculum focuses on having students develop test taking skills and health care-related vocabulary, as well as knowledge of the healthcare work opportunities in the United States. An additional important focus of the class is the introduction and practice of conversational/soft-skills needed in the healthcare workplace. The final goal of this program is to prepare students for future jobs, volunteer positions, or internships at local health-related agencies, or to connect students to ACE Allied Health courses/training programs such as Medical Assistant Training, Certified Nurses Aide Training, Phlebotomy etc., or to similar programs outside the college.

Our "English for Health Care" courses give a basic overview of medical terminology and help students who are Home Health Aides or non-clinical hospital employees to practice the "soft skills" needed for excelling in the medical workplace. The course is geared towards immigrants who are looking to advance up the career ladder towards better jobs in the Allied Health fields. Job planning, basic computer skills and an overview of workplace culture are also covered.

Redesign by: Anita Matute