Center for Corporate Education (CCE)- LaGuardia Community College

As individual contributors and as team members, the need to gain new competencies and enhance existing competencies is always necessary. Changes to your workplace and the global workplace that your company functions within may have you seeking training for your workforce. The Center for Corporate Education can advise you on the most practical and efficient means of enhancing the competencies of your employees.

Customer Service

When excellent service is provided, customers return to purchase more services or products which results in organizational growth and profitability. Learn how to work more effectively with customers of all types and to provide the best possible service even in difficult situations.

Time and Priority Management

There is a popular sundial inscription: “It is later than you think” which can encourage people to re-think how they manage their time and priorities. Today, we seek to work productively against the external time being measured around us. This highly interactive course presents information on techniques, guidelines, and strategies that can help participants effectively manage their day.

Today’s Workplace

Each person has a set of values and interpersonal skills gained by a lifetime of experiences. Additionally, a diversified workplace brings with it many opinions, attitudes, and behaviors. Gain the knowledge needed to prevent detrimental workplace situations such as harassment and discrimination and the techniques that promote respect among coworkers.

Workplace Professionalism

Knowing how to professionally dress, behave, communicate, and interact with all levels and all generations of employees is directly related to success in the business world. Become able to establish and maintain a professional image as well as to demonstrate specific business behaviors that are needed to get ahead.

Delivering Presentations

This highly interactive and fun course is designed to refine and polish your presentation skills. Participants will gain knowledge about designing and delivering a presentation as well as how to handle an audience. An increased level of confidence and understanding of key abilities will be achieved by way of discussion and videotaped practice.

Developing Your Vocal Skills

Outstanding vocal and verbal delivery enhances an individual’s professional image and fosters improved business communications. Learn accurate pronunciation, tone modulation, voice projection, and appropriate volume and pace. Participate in business-related activities in order to cultivate confidence and enthusiasm.

Business Writing Essentials

We constantly work within hectic time constraints. Learn how to approach a writing situation with specific knowledge and techniques that bring about writing that is reader-focused, concise, and coherent. Efficiently draft and finalize the three main formats of written communication: letters, memos and email.

Business Writing: Grammar Refresher

Writing well is a very important skill for today’s workplace as many employees electronically communicate quickly and globally. Readers make assumptions about your knowledge and expertise based on your writing skills. Refresh your grammar skills as well as improve your ability to catch previously overlooked errors.

Business Writing: Revising, Editing, and Proofreading

Word processing software is terrifically fast, but the quality of writing is still based on individual skills. This interactive program relies on team exercises designed to build revising, editing, and proofreading skills. Learn how to sharpen the organization, sentence structure, word usage, and visual appeal of documents.

Business Writing: Reports and Proposals

Being able to start a lengthy writing project begins with planning the tasks and identifying the key components of a report or proposal. Next, a document reviewed for its fluency and impact. Gain new skills by performing various exercises that are essential to writing effective reports and proposals.

Business Writing: Clarity Through Critical Thinking

Thinking critically means that you are able to ask questions, identify a situation, evaluate data, avoid emotional reasoning, and consider interpretations. Learn to use critical thinking skills to write with greater clarity and to present your point of view so that readers are persuaded.

Email: Concise, Complete, and Courteous

We all have seen electronic writing done too quickly or perhaps too casually for business. Writing in a professional tone is as important as ever in today’s highly diverse workplace. Acquire the writing skills needed for this very popular and user-friendly mode of communication: clear, complete, and courteous.

Advancing Your Career

Within large organizations, there is room for growth if you follow two plans of action: develop your skills and present your expertise to senior management. Revise an existing resume or create a new version that promotes your expertise to internal hiring managers. Additionally, this highly interactive course provides several opportunities to practice interviewing skills.

Managing Stress

Learning to deal with pressures involving time, people, resources, and budgets have always been evident in the workplace. Gain knowledge and techniques for reducing and coping with stress causing factors.

Making Decisions Based on Critical Thinking

Evaluating a situation in order to make the most appropriate decision quickly calls upon our critical thinking skills. Learn to assess situations, data, and problems, by way of critical thinking skills, that are most typically used in today’s fast-paced workplace. Become adept in using a criteria-based form to make effective decisions.

	Management and Leadership Competencies
	Workplace Competencies
	Interpersonal Competencies
	Destop Applications
	English Language Competencies

PROGRAM AREAS