Center for Corporate Education (CCE)- LaGuardia Community College

The Center for Corporate Education has trained managers and leaders, both new and experienced. Regardless of whether you are managing a department or leading a division of departments, there are key competencies to be mastered such as:

Motivating individuals and teams
Knowing how and when to think strategically versus tactically
Organizing resources and people
Managing multiple and concurrent responsibilities

Business Ethics

Every employee brings to an organization his/her values. Do they understand the implications of their decisions on the company and the community you serve? Given the uniqueness of each company, this business ethics course is taught within the framework of your industry, workplace community, and community.

Coaching Employees

In today’s work environment, organizations can’t afford trial and error; they need things to be done right the first time. This course develops managers who help employees achieve their goals and avoid problems—a more positive experience for themselves and those being coached.

Dealing with Organizational Change

Resistance and reluctance to change is common. Whether due to a merger, downsizing, or reorganization, handling change can be difficult. Gain an understanding of managing individual reactions as well as the reactions of staff members and fellow managers.

Managing Teams

Getting employees with varying expertise and behavior styles to collaborate can be done when a manager knows how to facilitate their productivity and support their interactions. Gain proven techniques for supporting team members in each stage of their collaboration.

Motivating Employees

Learn about the motivational factors within us all and how to get increased productivity from others.

Resolving Conflict through Negotiation

Conflict is defined as a process when one person perceives that another person has negatively affected or is about to negatively affect, something that the first person cares about. Gain an understanding of what causes workplace conflict and how to negotiate win-win resolutions.

Delegating to Employees

Learning about delegation helps to reduce operational overload, increase the timeliness of decisions, and encourage cooperation among employees. Learn who to delegate to as well as how, when, and what to delegate.

Interviewing Applicants

Interviewing applicants takes time and costs money; both of which affect other ongoing projects. Equally, time and money are not easily replaced. Gain the ability to review resumes to narrow the applicant pool and to conduct behavioral-based interviews.

Delivering Performance Evaluations

A performance evaluation meeting is a time for a manager and an employee to reflect upon previous feedback, discuss past productivity, and to agree to future goals. Become prepared to deliver a performance evaluation so that job performance expectations are met, if not exceeded.

Writing Performance Evaluations

Completing employee evaluations requires objective writing that accurately describes the performance of employees. To do this, managers must be meticulous in their choice of words and phrases. Practice writing about observed behaviors and job competencies. In addition, practice composing precise goals and developmental need statements.

Leadership for New Managers

Being an effective manager requires a person to be knowledgeable in the functions of management and skilled in leading people. This highly interactive course provides in-depth training to those employees who have become responsible for the productivity of a department and the performance of its staff.

Essential Supervisory Competencies

Getting tasks done through others is a challenging role for those employees stepping into the role of a supervisor for the first time. Gain knowledge, skills, and abilities for effectively and successfully handling supervisory responsibilities.

Decision Making

Employees who can make sound decisions quickly have the power to significantly reduce their organization’s costs and enhance its competitiveness. This course helps participants master a systematic approach to making better and faster decisions, which leads enhancing performance.

Managing the Human Side of Change

Change is all around us; whether it is change driven by opportunity or change in the drive to improve productivity. For most managers, managing change is a constant. However, many people experience change as something inflicted upon them. This course provides managers with tools to help build support for change and maximize the potential for success.

Mobilizing Change

Change is all around us; whether it is change driven by opportunity or change in the drive to improve productivity. For most managers, managing change is a constant. The focus of this course is the role of the manager to mobilize others to support and sustain change.

Problem Solving

This course focuses on building problem solving skills. Participants learn a proven step-by-step process for defining problems, identifying the true cause of a problem and generating creative solutions.

Succeeding as a Supervisor

Supervisors are a critical link to enhancing the productivity and performance of the whole team. Understanding what it means to supervise and what is expected of them in their role will help supervisors develop the skills they need to succeed. This course focuses on supervision techniques that bring about positive attitudes—and, subsequently, productivity. It builds skills and confidence by providing supervisors with specific tools and techniques they can implement “in the real world” and then time to develop a specific action plan to implement them back on the job.

Thinking on Your Feet

Employees who can critically evaluate a situation, sift through relevant information and make sound judgments with confidence can enhance the productivity of their team. This course introduces the fundamental constructs of situation analysis and the decision making process and presents the information in ways that make it applicable to improving workplace decisions.

Training Skills for Managers

In today’s complex organizations, line managers and other subject matter experts are often involved in the training and development process. Whether it’s new hire training or the deployment of a new process, people with a great deal of expertise, but with limited training experience often have trouble delivering effective training. Training Skills for Managers presents the learning needs of adults and the three most common models for workplace training-presentation, facilitation and active learning. Participants will learn how to analyze learning needs, select the right training approach and specific tools and techniques for effective delivery.

	Management and Leadership Competencies
	Workplace Competencies
	Interpersonal Competencies
	Destop Applications
	English Language Competencies

PROGRAM AREAS