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Blackboard Technical Support Team
Melina Jura -
Serge Dieme -
IT Support Tech
Our team provides "quick help" account technical support to faculty and students.
We provide the following services to help troubleshooting your technical questions, and account login issues:
Account login issues
Coping and archiving courses
Upload/download files issues
Creating a new organization
Missing navigation buttons
Page error messages
New hire access to Blackboard
ACE students access to Blackboard and more.
CUNY Portal credentials issues
Unable to find registered courses
Getting dropped from a course
Getting time out errors when taking a quiz
Page error messages when submitting or uploading assignments and homework
ACE students unable to access Blackboard, etc.
Training and Instructional Team
Jetmir Troshani -
Michael Cutajar -
- Training Instructor
Training - Blackboard Clinic Area:
The Training staff provides tutoring and learner support services to the LaGuardia Community.
Our team are your first point of contact to receive assistance with course questions.
Making your course available
Building a course
Using the Blackboard tools
Creating tests, polls, quizes, groups
Managing Bb apps and Building Blocks
Merging courses sections
Managing the Gradecenter
Using iTunes U, Safeassign
Managing your organizations and more.
Managing your account
Threads and Discussion Board postings
Editing your personal information
Submitting an assignment
Checking your grades
Working with Safeassign
Using the Bb tools
Taking a test, etc
LaGuardia Community College
31-10 Thomson Ave.
Long Island City, NY 11101
English as a Second Language
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