•  

     


    Blackboard Technical Support Team


    Melina Vargas - Blackboard Administrator
    Serge Dieme - IT Support Tech

    Blackboard Support:

    Room:
    B127
    Phone: 718-482-6121
    718-482-6117
    x8868 x8877

    Our team provides "quick help" account technical  support to faculty and students.

    We provide the following services to help troubleshooting your technical questions, and account login issues:

     


    Faculty: 

     

    • Account login issues
    • Coping and archiving courses
    • Upload/download files issues
    • Missing courses
    • Creating a new organization
    • Missing navigation buttons
    • Page error messages
    • New hire access to Blackboard
    • ACE students access to Blackboard and more.
     
    Students:    

     

    • CUNY Portal credentials issues
    • Unable to find registered courses
    • Getting dropped from a course
    • Getting time out errors when taking a quiz
    • Page error messages when submitting or uploading assignments and homework
    • ACE students unable to access Blackboard, etc.
          
     

    Training and Instructional Team 


    Jetmir Troshani - Training Coordinator 
    Michael Cutajar - Training Instructor
    Gerard Irizarry - Training Instructor

     

     


    Training - Blackboard Clinic Area:

    Room:
    B333a B333b
    Phone: 718-482-619 718-482-6109

     

     

     

    The Training staff provides tutoring and learner support services to the LaGuardia Community.

    Our team are your first point of contact to receive assistance with course questions.  

     

     

         

    Faculty: 

     

    • Making your course available
    • Building a course
    • Using the Blackboard tools
    • Creating tests, polls, quizes, groups
    • Managing Bb apps and Building Blocks
    • Merging courses sections
    • Managing the Gradecenter
    • Using iTunes U, Safeassign
    • Managing your organizations and more.

     

     

    Students:   

     

    • Managing your account
    • Threads and Discussion Board postings
    • Editing your personal information
    • Submitting an assignment
    • Checking your grades
    • Working with Safeassign
    • Using the Bb tools
    • Taking a test, etc
     



  • ISMD
    ISMD
  • CUNY - Portal Login
    CUNYPortal Login
  • WorkshopsWorkshops
  • Follow Us on Twitter
    On Twitter
  • Blackboard - How to  
    HOW TO (FOR STUDENTS)

LaGuardia Community College LaGuardia Community College 31-10 Thomson Ave. Long Island City, NY 11101 LaGuardia Community College 1-718-482-7200 LaGuardia Community College Map & Directions
Copyright © All Rights Reserved