Blackboard Technical Support Team
Melina Vargas - Blackboard Administrator
Adam Volin - Software Support Tech
Tiffany Aviles - Software Support Tech
Serge Dieme - Software Support Tech
Software Support Center:
Room: B127
Phone: 718-482-6121
718-482-6117
x8868 x8877
Our team provides "quick help" account technical support to faculty and students.
We provide the following services to help troubleshooting your technical questions, and account login issues:
Faculty:
- Account login issues
- Coping and archiving courses
- Upload/download files issues
- Missing courses
- Creating a new organization
- Missing navigation buttons
- Page error messages
- New hire access to Blackboard
- ACE students access to Blackboard and more.
Students:
- CUNY Portal credentials issues
- Unable to find registered courses
- Getting dropped from a course
- Getting time out errors when taking a quiz
- Page error messages when submitting or uploading assignments and homework
- ACE students unable to access Blackboard, etc.
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Training and Instructional Team
Jetmir Troshani - Training Coordinator
Michael Cutajar - Training Instructor
Training - Blackboard Clinic Area:
Room: B333a B333b
Phone: 718-482-6198
The Training staff provides tutoring and learner support services to the LaGuardia Community.
Our team are your first point of contact to receive assistance with course questions.
Faculty:
- Making your course available
- Building a course
- Using the Blackboard tools
- Creating tests, polls, quizes, groups
- Managing Bb apps and Building Blocks
- Merging courses sections
- Managing the Gradecenter
- Using iTunes U, Safeassign
- Managing your organizations and more.
Students:
Managing your account
Threads and Discussion Board postings
Editing your personal information
Submitting an assignment
Checking your grades
Working with Safeassign
Using the Bb tools
Taking a test, etc
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